Content & Purpose:

This Privacy Policy (“Privacy Policy”) applies to your use of the domain name www.goodlifeplus.com.bd, which is an internet-based portal, and the Goodlife Plus mobile application (collectively referred to as the “Website”). The Website is owned and operated by Goodlife Healthcare Limited, a company duly incorporated under the applicable laws of Bangladesh (hereinafter referred to as “Goodlife Plus,” “We,” “Our,” “Us,” or “Company”).

The Website is an online platform that enables users to purchase pharmaceutical products, healthcare items, beauty products, nutritional supplements, herbal products, and food items from various authorized suppliers, including manufacturers, importers, distributors, and pharmacies (collectively referred to as the “Services,” and such suppliers referred to as “Sellers”). The relationship between the Sellers and Goodlife Plus is governed by this Privacy Policy and the Terms of Use of the Website.

The Services are available to individuals who register on the Website in accordance with the procedures determined by Goodlife Plus from time to time (referred to as “You,” “Your,” or “User,” which terms also include visitors to the Website). The Services may be offered through various methods, including promotional offers, discount coupons, and vouchers that can be redeemed for products or services sold by the Sellers.

We have implemented reasonable security measures and procedures to protect our information systems and the nature of our business. While we aim to maintain security standards in line with industry practices, we cannot guarantee the complete security of information transmitted to us due to the inherent risks associated with the use of the internet.

Information Collection and Usage:

To provide the Services and for the purposes described in this Privacy Policy, Goodlife Plus collects and stores certain data and information from its Users. We are committed to protecting the Personal Information of our Users and take all reasonable steps to maintain its confidentiality and security.

This Privacy Policy explains the following:

    • The type of Personal Information (including Sensitive Personal Data or Information) that Goodlife Plus collects from Users.

    • The purpose for which such Personal Information is collected, and the methods by which it is used.

    • How and with whom Goodlife Plus may share or disclose such information.

    • The measures taken by Goodlife Plus to protect Personal Information, including Sensitive Personal Data or Information.

    • How Users can access, update, or modify their Personal Information.

Types of Personal Information Collected by Goodlife Plus:

A User may visit the Website and access limited features without creating an account. Unregistered Users may view certain information available on the Website. However, to access all features and services, a User may be required to create an account.

As part of the registration process, Goodlife Plus may collect the following categories of Personal Information (collectively referred to as “User Information”):

    • Full Name

    • User ID

    • Email Address

    • Residential Address (including country and ZIP/postal code)

    • Gender

    • Age or Date of Birth

    • Phone Number

    • Password created by the User

    • Valid financial or payment information

    • Any other information voluntarily provided by the User

Users may also be required to upload a valid medical prescription on the Website for the purchase of certain medicines. Such prescriptions will be stored and used only in accordance with this Privacy Policy and the Terms of Use. For the purposes of this Policy, “User Information” includes any prescriptions submitted by Users.

Internet Use and Cookies

Goodlife Plus may collect certain technical information related to a User’s visit to the Website. This may include:

    • The website visited before accessing our Website

    • Internet Protocol (IP) address

    • Device and operating system information

    • Type of web browser used

    • Name of the User’s Internet Service Provider (ISP)

The Website may use temporary cookies and similar technologies to store limited non-sensitive information. These cookies are used for technical administration, website functionality, analytics, and improving user experience.

Use of Personal Information

Goodlife Plus will retain User Information only for as long as necessary to provide the Services and fulfil the purposes described in this Privacy Policy.

The information collected may be used for the following purposes:

    • Registering Users on the Website

    • Processing orders and providing requested Services

    • Completing transactions and managing billing

    • Technical administration and customization of the Website

    • Ensuring effective presentation of Website content

    • Providing personalized information and relevant promotional offers

    • Improving Services, features, and overall functionality

    • Conducting research, development, and internal user administration

    • Carrying out user surveys and feedback activities

    • Performing statistical analysis and business intelligence

    • Handling requests, inquiries, complaints, and customer support

    • Managing prize distribution and promotional contests

    • Communicating updates regarding Services, policies, or offers

    • Verifying User identity and preventing fraudulent activities

    • Investigating disputes and enforcing our Terms of Use and Privacy Policy

Disclosure and Transfer of Personal Information

Goodlife Plus may disclose or transfer User Personal Information to third parties only when necessary for the purposes described in this Privacy Policy and the Terms of Use. Such disclosure may include:

    • Sharing information with sellers, pharmacists, logistics providers, and service providers who perform services on our behalf under contractual obligations

    • Sharing with our affiliates or related entities, if applicable

    • Disclosing to government authorities, regulatory bodies, or law enforcement agencies when required by law

    • Sharing information for prize fulfillment and promotional activities

    • Providing access to authorized employees, agents, or data processors strictly on a need-to-know basis

Non-personally identifiable information may be shared with third-party service providers such as advertising partners, analytics providers, technology vendors, and research agencies for business and marketing purposes.

Retention of Information

All information collected under this Privacy Policy and the Terms of Use is stored in electronic form and may, where necessary, be converted into physical records. Regardless of the format, Goodlife Plus maintains strict confidentiality of User Information and uses or discloses it only as described in this Privacy Policy.

We retain personal data only for as long as required to fulfill legal, regulatory, and operational requirements.

Security Practices and Procedures

Goodlife Plus adopts reasonable technical and organizational security measures to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

While we strive to protect User Information using industry-standard security practices, transmission of information over the internet is not completely secure. Therefore, we cannot guarantee absolute security of data transmitted to us. By using the Website, you acknowledge and accept these inherent risks.

User Right

Users have the right to access, update, modify, correct, or request deletion of their Personal Information held by Goodlife Plus.

Withdrawal of consent will apply prospectively and will not affect any lawful processing carried out prior to such withdrawal.

If a User does not agree with the collection or use of their information as described in this Privacy Policy, they may discontinue use of the Website and request deletion of their data, subject to legal obligations.

How to Request Account Deletion

Users can request deletion by emailing info@goodlifeplus.com.bd with their registered phone number.

Changes to the Privacy Policy

Goodlife Plus reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated through the Website or via email notification.

Continued use of the Website after such updates constitutes acceptance of the revised Privacy Policy.

Contact Us

f you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

📞Phone (Order & Customer Care): 01322558668
📞 Phone (Complaints): 01848197671
📞 Alternative Contact: +8801946805225
📧 Email: info@goodlifeplus.com.bd