Return, Replacement & Refund Policy

Goodlife Plus is committed to ensuring customer satisfaction. We aim to provide a fair and transparent return, replacement, and refund process. Please read the policy carefully before placing your order.

1. Return and Replacement Policy

A customer may request a return or replacement under the following conditions:
    • The product must be unused, unopened, and in its original condition.
    • The original packaging, box, and seal must be intact and undamaged. Customers are advised not to accept delivery if the outer package appears tampered with or damaged.
    • Products marked as “Non-Returnable” on the product page are not eligible for return or replacement.
    • Temperature-sensitive products such as insulin, vaccines, refrigerated medicines, and other heat-sensitive items are not eligible for return or replacement.
    • If the product received is damaged, defective, incorrect, incomplete, or missing, and it meets the above conditions, the customer must contact Goodlife Plus customer support within 7 days of delivery.
Once the issue is verified and approved:
    • Replacement orders will generally be delivered within 24–48 hours inside Dhaka (or within the same city, if applicable).
    • For areas outside the main city, delivery may take approximately 5–7 business days, depending on location.

2. Refund Policy

Customers may request a refund under the following circumstances:

    1. The product delivered is damaged, defective, incorrect, incomplete, or incorrectly priced.
    2. Refund requests must be made within 7 days of delivery.
    3. If a paid order is missing an item, the refund for the missing product will be initiated after verification of the claim.
    4. In other approved return cases, refunds will be processed after Goodlife Plus receives and inspects the returned product.

Refund Processing Time

    • Approved refunds are generally processed within 1 to 7 working days.

    • In exceptional situations, processing may take longer due to banking or payment gateway procedures.

Refund Method

    • Refunds will be credited to the customer’s Goodlife Plus wallet or original payment method, depending on the payment type.

3. Claim Policy

To ensure transparency and prevent misuse, customers must provide proof when submitting a claim for return, replacement, or refund.

    • Customers are required to provide a clear unboxing video showing:

        1. The sealed package before opening

        2. The opening process

        3. The condition of the product received

    • The unboxing video must clearly show any damage, defect, missing item, or incorrect product.

    • Claims submitted without proper evidence may not be approved.

Important Notes

    • Goodlife Plus reserves the right to approve or reject return and refund requests after proper verification.

    • Products returned without prior approval from customer support may not be accepted.

    • The company reserves the right to modify this policy at any time without prior notice.